Iqbal, M. and Virginia, C.Y. 2020. The Behavior of Using Online System of Public Aspirations and Complaints Service (LAPOR) in Mataram City. TRANSFORMASI: Jurnal Manajemen Pemerintahan. 12, 2 (Dec. 2020), 125–140. DOI:https://doi.org/10.33701/jtp.v12i2.947.